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携程酒店普吉岛酒店悦榕庄Spa心静轩

悦榕庄Spa心静轩(Banyan Tree SPA Sanctuary Phuket)

它朗县33,33/27 Moo 4 Srisoonthorn Road | Cherngtalay, Amphur Talang显示地图
装修:2003坐落在邦道海滩,悦榕庄Spa心静轩在普吉岛占尽地理之宜。包括悦榕庄心静轩Spa、拉古娜海滩和Angsana Spa Allamanda Laguna Phuket都在短距离内,入住酒店的旅客在该地区游览会很方便。酒店邻近多个热门旅游景点,包括Bang Tao Scuba、Dang Massage和Mudi,旅客可以将行程安排的更加紧凑。查看更多
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4.8

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    距离市中心8.3公里
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    桑拿浴室 |接机服务 |自动取款机 |餐厅 |24小时前台服务
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      点评(8真实住客点评)

      • 4.8/ 5
        综合点评分
        • 环境4.8
        • 卫生4.8
        • 服务4.8
        • 设施4.8
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        合作平台用户

        • 于2023年3月入住
        • 其他
        5/ 5
        超棒

        We can just only recommend this amazing Hotel to everyone. We are repeating guests and this time we stayed 4 weeks at Banyan Tree Double Pool Villas ( our 6th time) with our 2 small kids. Even the Villas are little bit older they are still beautiful and come up with big space for the hole family, a perfect place to relax and enjoy. What makes this resort so special? 1. Spacious Villas surrounded by the most beautiful garden and nature. Gardeners make this place to paradise, flowers, trees, birds and animals 2. Best staff ever ❤️‼️❤️‼️ Most of the people working there are just amazing, especially everyone loves children. Lot of staff are working there for many many years and we know a lot of people and always get a warm welcome from everybody. Special thanks to housekeeping, Watercourt breakfast team ( Niwat is a great manager), Saffron team, Pool Service ( Tiffy) and Beach team. Last but not least a Special Thanks to our Villa host Miku. She took care of us the hole 4 weeks and made the holiday even more special. We and our kids love her, always a smile, always supporting and trying to make every day the best day for us. She is an important part that we feel that Banyan Tree Double Pool Villa is our second home 3. Food is just delicious especially Breakfast at Watercourt and for sure Dinner at Saffron. Always very high quality and amazing taste, we never can get enough of it We can’t wait to be back in April ❤️ Melanie and Sascha with Benjamin and Jonathan

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        有用
        2023年3月5日发布
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        合作平台用户

        • 于2023年3月入住
        • 情侣出游
        1/ 5

        Apologies if it is a rather long review. I felt that the whole stay at this place was a small or big failure after another. Constant issues unresolved intrapolated from a few good spots. Check in: we paid a small fortune (~part of a holiday package so do not have the exact amounts but it was around 8 thousand pounds for 5 nights) for a 3 bedroom double pool villa (villa 907, there is only one of these). Check in: we were told at 1pm room was not ready yet so we had to wait for Check in time at 3pm. I said fair enough and waited (with no Internet access) by the Banyan Café where we had lunch. At 3pm I got annoyed that we had not been checked in yet and complained and reception said (quote word for word): villa is ready now, buggy will bring you, but your butler is busy. I can bring you now and then butler will come and explain everything later. We said OK and went over. Our cases were already there so clearly villa has been ready for some time but people just didn't care enough to check us in. This will be the repeat theme of this stay. From the way we have been treated you would imagine we are the worst customer they have ever had, while frankly I am convinced we are amongst the best as this is our 2nd stay and we spent around 15k already! And we always also have lots of extras and stuff. Also I normally tip so genuinely quite why I was treated like this I have no idea. Anyway, on to day 2. Before arriving we filled in a detailed check in form the hotel sent and we had asked for housekeeping between 10 and 11 am each day. Day 2 it is 2pm and still no housekeeping and I have already sent 3 chases so my husband filled in a survey online that he was sent and said well 4/5 because housekeeping has not turned up. A few minutes later the butler comes over and says (irony lost on him) please just complain to me if there is a problem. 10 minutes later we got housekeeping and they also promised to be on time the rest of the stay. This obviously isn't enough to be angry but.. read on. Also the plumbing in the villa made a terrible high pitch noise each time we used the main shower or the toilet in the main bathroom so what we started doing is avoid flushing the toilet in the middle of the night not to wake each other up. Again OK. Not ideal but I will survive. Also I do not know if related but the jacuzzi outside started on its own. This did not use to happen in villa 902 last year and it is an inconvenience (small) because that way it gets too hot and unusable. Anyway again not enough to be angry on its own. Day 3.. Tre which was closed last year, is the breakfast restaurant for the double pool villas, the first day was OK even if not great but the 2nd day was a tragedy and this time I did get upset. We were sat in the sunshine despite our 'table' (the one set for 6 as this is the only 3 bedroom pool villa) being available and in the shade (I made a face but didn't say anything) and then we were ignored literally for 1 hour while everyone else was gettin

        有用
        2023年3月21日发布

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